Pure Air City Air Purifier

You will find a list of compatible devices here: Compatibility list

You could press both 'light' and 'Wifi' buttons during 3 sec to activate or deactivate the Wifi function.

Check if the product WiFi button is lighted permanently or flashing.
If lighted permanently, it means that the product is correctly connected to your home WiFi, but the Cloud could not associate it with your account. Please try again later.

If still flashing, it means that the product isn't connected to your home WiFi. In this case please check the following elements:

Internet Connection:
- Your Home WiFi has an internet connection?
- If your home WiFi needs a proxy to access internet, the pairing will not work.

WiFi:
- Did you select the correct home WiFi?
- Did you type correctly the home WiFi password? (The maximum length of home Wi-Fi password: 64 characters).
- The SSID that you have typed is incorrect?
- Did you manually enter the WiFi name who has the 5GHz? The product is compatible with 2.4 GHz, not 5GHz.
- Your telephone isn't too far from the home WiFi/product?
- The product isn't too far from the home WiFi/telephone?
- It can be a compatibility issue: please check our list.


If you checked all these elements, and the pairing still does not work, please contact the After Sales service.

You have to re-do the pairing: in the app, go to My Profile > My appliance > Add a product. The whole pairing process will start.

Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear.
The phones affected are those with MIUI system (such as Redmi and Pocophone models).

In this case, please try the following steps:
• Settings > Applications > Manage applications > Pure Air > Other permissions. On this page, accept the permission to "Change Wi-Fi connectivity".
• Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page, deactivate the available options.

The device is compatible with Google Home, Alexa or Alice by Yandex depending on the availability of these services in your country.

Google Home
• On/Off
• Change mode
• Air quality status
• Change speed (for Pure Home / Pure Air City / Intense Pure Air Home models)

Alexa
• On/Off
• Change mode
• Change speed (for Pure Home / Pure Air City models)

Alice (Pure Air City model only)
• On/Off
• Change speed

For example, try to say: "Ok Google, turn on the air purifier" or "Alexa, put the air purifier on Auto Day mode".

Our Skills (voice applications) are only available on European platforms, and you are probably usin an Amazon US account.
If you want to use our Skill, you need to migrate your account to your official country by following the Amazon procedure.

You can connect the following purifiers with voice assistants:
• Pure Air City
• Pure Air Genius
• Intense Pure Air Connect
• Intense Pure Air Home
• Pure Home
• Eclipse 3in1 Connect

Not at all. You can use your device without connecting it to a voice assistant. It is just an additional feature that allows you to control the device by voice.

On Google Home, Alexa or Alice, find and run the "Rowenta / Tefal Smarthome" Skill then login using the same account used in the Pure Air mobile app.
Your products will be synchronised and you will be able to control them by voice.

No, our products are not compatible with Apple Homekit.

Yes, it's normal. Your App needs the Internet to download the content like: Devices, access to legal content pages, schedules...

If the time slot is earlier than current time, by default the product will start next day.

In order for your smartphone to detect your WiFi around you, the application needs the location permission as required by Google. If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing.
This information will not be stored by Rowenta.
Your location permission can also be used to provide you the outdoor air quality and pollen information around you.

You need to go in your application settings to turn it on again and come back.
Follow the 2 instructions below:

1) Allow the location from the application settings:
• You need to press the button 'Go to settings' and activate it.

2) Activate the Google location in the global telephone settings:
• Go to the thelephone settings.
• Type "location" in the search, go to this section.
• Activate the location (ON).
• For those who have the option to choose the location method, select "High accuracy".

• Obtain accurate information on the air quality in your household as indicated by your air purifier.
• Get information on outdoor air quality, as well as the pollen information according to the location that you determine.
• Switch on/off your air purifier via the app: if you have an internet connection on your smartphone, you can control your product from anywhere.
• Control your product with all its modes.
• Create schedules for yourair purifier.
• Check the filters' conditions. You will be informed when you need to change your filter, which you can buy online without losing time.
• Find out how much pollution, your air purifier has filtered in your home, by translating it into the corresponding number of cigarettes that you would have inhaled.

The home page is composed of 4 different parts:

1. Outdoor information:
   The app provides you with the information about the outdoor air quality and the pollen of the chosen location: either you accept the geolocalization, or you select your city's name in the app.


2. Indoor information:
   The app provides you with the real time information about the indoor air quality, coming directly from the air purifier.
   The product has a sensor which measures the air quality. It regularly sends the information to the app via Cloud.


3. Remote control:
   You can turn the product on/off and change its modes, the light intensity and oscillation (depending on model) using the buttons displayed in the app.


4. Navigation bar:
   You can consult the following information from the navigation bar.
   
   • My Air: the main home page.
   • My Profile: to consult legal information, FAQs, after-sales information and change the settings of your account.
   • Scheduling: to set-up your purification routine according to your schedule.
   • Filters: to consult the state of the filter and also buy replacement filters online.
   • More information: to visualize the pollution captured by the product and learn more about the different sources of pollution.

Yes, you can share your device with another user. New users will need to download the Pure Air app and simply log in with the same account from another smartphone.

Indoor air quality informations are located at the center of app homepage. The data comes directly from the particles and gas sensor.


The indoor air quality is divided into two part:

• Particles & allergens
• Gas & VOC (volatile organic compounds)

The numerical figures correspond to the air quality index (AQI) which can be described as the concentration of polluant in the ambient air.

The cercle is divided into five part and get a level of color going from lowest to highest level of pollution. The colors of the cercle follow the same principal of LED lights coloration.

The outdoor air quality information are located at the top of app homepage. It describes the air quality of city location and the level pollen present in your city location.


The outdoor air quality contains all the informations about outdoor particles & allergens, Gas & VOC (volatile organic compounds), and pollens.

• Particles & Allergens: this part shows information about the Particulate Matters (PM_2.5 & PM₁₀).
  


• Gas & VOC: it summarizes the level of pollution based on Nitrogen dioxide (NO₂) and Ozone (O₃).
  


• Pollens: this complies all the informations about 4 types of pollens such as birch, grass, olive and ragweed.
  "NAB" means "National Allergy Bureau", it's the most recognized scale to express the level of pollen in the world.
  

The numerical figures correspond to the air quality index (AQI) which can be described as the concentration of polluant in the ambient air.

The cercle is divided into five part and get a level of color going from lowest to highest level of pollution. The colors of the cercle follow the same principal of LED lights coloration.

Replace your filter every 12 months or when the filter change indicator is lighted.

Perform a force reset.
If you replace a filter before the end of its lifespan, press the "Filter" button (7) for 3 seconds to reset the filter settings.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

Your appliance is in manual mode, select the correct operational function.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

There may be several reasons:
• A layer of dust is covering the senor lense; clean the sensor lense.
• If the light still indicates that the air quality is poor, adjust the sensitivity sensor to 'Low sensitivity' or 'Average'; to make this change, check the instructions manual.
• If the light still indicates that the air quality is good, adjust the sensitivity sensor to 'Sensitive' or 'Average'; to make this change, check the instructions.

Please check if your smartphone is always connected to a network and if it's not located too far from your Wi-Fi router. You could use either a Wi-Fi connection or a mobile data network. You could try to load a simple internet page see if your network works.

Please check the following elements:

1) 5 GHz?
Your smartphone might use 5 GHz network and the product cannot detect it.
Solution:
Your smartphone can stay on the 5GHz network, but the product must be connected to a 2,4 GHz network. Therefore, you select here a 2,4 GHz network for the product. The pairing will work even you will get back to the 5 GHz network.

Note:
- Please check that your internet modem is either 2,4 GHz or a dual band router that is configured to support 2,4 GHz. The product does not support the 5 GHz band.
- How to determine if your router supports the 2,4 GHz band, 5 GHz or both? Sometimes when the dual band is available, there are 2 different networks and they are indicated with names such as 'mynetwork24', 'mynetwork24GHz' or 'mynetwork2-4'.


2) Hidden SSID?
If your network is 'hidden', then you can type manually the SSID (network name) by pressing "Enter SSID".

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Warranty section of the website.