1 Ordering

Orders can only be registered on the Site if you are clearly identified by entering a specific user name and password. Any order placed via a user name and password will be treated as having been validly issued.

In all cases, filling in online credit card number and final validation of the order shall be evidence of a valid electronic signature for all of such order and will obligate you to pay for amounts incurred by the supply of the items on the order form.

All features, content, specifications, products and prices of products described or depicted on the Site are subject to change at any time without notice. Certain measures and similar descriptions are approximate and are provided for convenience purposes only. Products included on the Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Site. In addition, we may have changes in information about price and availability without notice. In the event of a pricing error on the Site, we reserve the right to cancel any orders resulting from such pricing errors. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. However, any payment made on grounds of error should be subject to prompt refund by SIS.

We also may require verification of information prior to the acceptance and/or shipment of any order.

All prices are in Canadian dollars and exclude all applicable taxes including value added or sales taxes. SIS is a company based in France. No valueadded tax of France is payable so long as you as customer are resident in Canada.

These prices do not however include the cost of carriage. Prices are those applicable at the time you place the order within the limit of available inventory.

Subject to these terms and conditions, prices are firm at the time the Customer places the order within the limit of available stocks.

If at any stage a tax, including environmental tax, becomes applicable or modified upwards or downwards, this change will be reflected in the selling price of the items on the site (where applicable) and SIS sales documents.

Only one coupon code can be included per order. Coupons and other offers are not cumulative.

Should customs duties be collected for the parcel to enter Canada, SIS will pay them directly to Canada customs authorities or Canada customs authorities, as the case may be, and will not re-invoice you. Furthermore, any necessary customs clearance process will be carried out by SIS.

SIS undertakes to deliver any order received on its web site solely subject to the availability of the products. Unless otherwise expressly permitted by SIS, the maximum purchase quantity per product is 5 units. If a product is not available, SIS undertakes to inform the Customer of such unavailability.

2 Delivery

When an order is placed, it will be shipped to the address designated by you as long as that shipping address is in Canada and is compliant with the shipping restrictions contained on the Site.

All purchases from the Site are made pursuant to a shipment contract. As a result, risk or loss and title for items purchased from the Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with the carrier for damaged and/or lost shipments. We will not deliver products to any address outside Canada.

The average delivery time for parcels is 7 business days as from the date of shipment. Shipment times and costs will be provided at the time of checkout.

In all instances, it is essential that you check the condition of the parcel as well as its contents. If the condition and/or contents of the parcel are defective, the Customer should refuse the delivery and make the following statement on the receipt “Rejected for bad condition”, sign it and add the date of receipt of the parcel. At the same time, the Customer Relations department should be contacted by telephone on the following number:

• Rowenta Canada Customer Relations: 1-800-418-3325

Phones lines open Monday - Friday 8:30 am – 5:00 pm EST, excluding holidays

If your goods are found to be defective after the delivery date, you must notify Customer Relations within 30 days of receipt (as noted above)

Information on how to return the product in accordance with the conditions is set out in article 4 below.

A new parcel will be delivered within a maximum period of 7 working days from the date on which the Customer rejected the first delivery.

3 The terms of payment

Purchases must be paid for on-line in accordance with the options for payment specified in the order form.

4 Returns

4.1. Limited Warranty

The invoice comes with the delivery of the products. It is also used as the manufacturer’s limited warranty certificate and must be kept.

Moreover, in case of non-compliance, defective article (Article damaged, deteriorated), you have a period of 30 days from the date of receipt or withdrawal of the order to request an exchange. For this, you must contact Customer Relations at:

• Rowenta Canada Customer Relations: 1-800-418-3325

Phones lines open Monday – Friday 8:30 am – 5:00 pm (EST), excluding holidays

who will indicate the terms of return of the product. Products must be returned in their original packaging, complete (accessories, manuals, etc.). SIS will process returns within 10 days after its acceptance of your return of the article.

However, returned items incomplete, damaged or used will not be refunded or exchanged.

4.2. In case of withdrawal

4.2.1. Accessories and Consumables * excluding food and cosmetic ingredients (ingredients with BBD used in making “recipes”):

You may exercise your right of withdrawal, meaning that you can give up purchasing a product on our website without giving any reason. If you wish to withdraw a product ordered on our website, your request must be made in writing (mail or email) within 14 days from your receipt of the instruction from Customer Relations. Your notice must include the following information:

- Contact details: Ms / Mr name, address, telephone number, and email address

- For the Attention of:

o Groupe SEB Canada, SIS Customer Relations I hereby notify you of my withdrawal for:

• Product ........

• ordered on ......

• under the order number .........

• received on .......... (proof of date of receipt must be included).

o After receiving the instructions from Customer Relations, the product must be shipped to us (at your expense) to our warehouse at the following address Groupe SEB Canada– Return service Rowenta Accessories

Upon receiving the product, we will refund the payments already received. However, returned items incomplete, damaged or used will not be accepted.

4.3. other reasons

In all instances, no return will be accepted by SIS unless prior formal consent was given by Customer Relations before, calling at :

• Rowenta Canada Customer Relations: 1-800-418-3325

Phones lines open Monday – Friday 8:30 am – 5:00 pm (EST), excluding holidays

If you do not follow the process set forth in this Section 4, no item returned will be exchanged or refunded.

5 Proof

The electronic records retained in the information systems of SIS and its partners in reasonably secure conditions will be deemed as proof of the communications, orders and payments between the parties, without prejudice to the possibility for the Customer to bring proof to the contrary by any legally recognized means.

6 Revisions to Terms and Conditions of Sale and Severability

SIS may revise these Terms and Conditions of Sale at any time and from time to time by updating these Terms and Conditions of Sale. You should visit this page each time you purchase a product to review the then current Terms and Conditions of Sale because they are binding on you. Certain provisions of these Terms and Conditions of Sale may be superseded by expressly designated legal notices or terms located on particular pages at the Site. Your purchase of products from the Site after any modifications indicates your acceptance of the modified Terms and Conditions of Sale. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

7 Trademarks / Copyrights / Duplication

All trademarks found on this site are either registered or unregistered trademarks of Rowenta Canada or used with permission. Nothing contained in this site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed, without written permission by owner of the mark.

All binary files, graphics, logos, images, sounds and text published on this Website are the sole and exclusive property of Rowenta Canada or used with permission. The material on this site is designed for your noncommercial personal use and you may download one (1) copy of each page from the Website only for your own personal use provided that (a) a notice is affixed to any copies so printed or distributed, that the information contained therein indicates that the page or pages were copied from this Website; (b) an appropriate copyright notice, namely, “© Copyright Rowenta Canada. All Rights Reserved” appears on all copies; (c) the use of the information is for non-commercial personal or third party usage only; (d) the information is not altered in any manner; and (e) any graphics and/or images from this Website are not used separately from the accompanying text. In consideration of this authorization, you agree that any copy of any page from this Website shall retain all headers and footers and include any copyright, trademark or other proprietary notices contained thereon. You are otherwise prohibited from duplicating, copying, reproducing, altering, modifying, creating derivative works, or publicly displaying any content from this Website. Any use of any information contained on this Website publicly or for advertising by entities other than Rowenta Canada is strictly prohibited and nothing contained herein shall be construed as conferring any license or right to use any intellectual property owned or licensed by Rowenta Canada.

8 Linking

You may not link to this Website without Rowenta Canada’s express written permission. Any and all unauthorized links or any approved links which thereafter contain infringing or dilutive content or obscene, defamatory or disparaging content will be automatically terminated without notice. Any links or references provided to other Websites provided by Rowenta Canada are provided as a convenience to you and shall not be considered or construed as an endorsement, representation(s) or promotion by Rowenta Canada. Since Rowenta Canada has not reviewed these linked Websites nor any content, terms of use, privacy policies or representations, any use by you of the same is done at your own risk.

9 Website disclaimer

THIS WEBSITE, ALL INFORMATION SET FORTH ON THIS WEBSITE AND THE SERVICES PROVIDED THEREIN ARE OFFERED OR PROVIDED “AS IS”, “WHERE IS” AND “WHERE AVAILABLE” AND WITHOUT ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS DOES NOT AFFECT WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. NO REPRESENTATION IS BEING MADE AS TO THE TIMELINESS OF THE INFORMATION CONTAINED ON THIS WEBSITE OR ACCURACY THEREOF, NOR THAT WILL THE USE OF THIS WEBSITE BE ERROR FREE. ROWENTA CANADA SHALL NOT BE LIABLE FOR DAMAGES OR INJURY RESULTING FROM ACCESS TO, OR INABILITY TO ACCESS, THIS WEBSITE, OR FROM ANY RELIANCE ON ANY INFORMATION PROVIDED AT THIS WEBSITE.

10 Limitation on Liability

IN NO EVENT SHALL ROWENTA CANADA BE LIABLE FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION SYSTEM) ARISING OUT OF OR RELATED TO ANY INFORMATION CONTAINED IN THIS WEBSITE, INCLUDING ANY LINKS, EVEN IF ROWENTA CANADA HAS BEEN ADVISED, KNEW, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

11 Choice of Law, Jurisdiction

These Terms and Conditions of Sale supersede any other agreement between (i) you and (ii) SIS and/or Rowenta to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions of Sale will be governed by and construed in accordance with the laws of Ontario, Canada, without giving effect to any principles of conflicts of laws. The parties hereby expressly exclude the application of the Convention on the International Sale of Goods.

12 Arbitration Agreement and Class Action Waiser

a. Mandatory Binding Arbitration.

The parties to these terms and conditions agree that final and binding arbitration on an individual basis shall be the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of your purchase, our service, the Site or these terms and conditions. Notwithstanding the foregoing, any dispute or claim relating to patent, copyright, trademark, trade secret, privacy or publicity rights, shall not be resolved in arbitration and, instead, the parties agree that such dispute shall be resolved exclusively in an Ontario court or in the Federal Court of Canada, and the parties consent to exclusive jurisdiction and venue in such courts.

It is agreed that the resolution of any dispute by arbitration shall be using the ADR Chambers Expedited Arbitration Rules. It is agreed that the ADR Chambers Expedited Arbitration Rules give the parties a fair opportunity to present their case and respond to the case of the other side. The arbitration shall be held in Toronto, Ontario, shall be heard by a single retired judge of the Superior Court of Ontario and shall proceed in accordance with the provisions of the Arbitration Act (Ontario). Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The ADR Chambers Expedited Arbitration Rules are available at http://adrchambers.com/ca/.

Any Notice of Arbitration should be mailed to us at the following address:

Groupe SEB Canada Inc.

2-36 Newmill Gate, Toronto, ON M1V 0E2

Attention: The President

b. Class Action Waiver.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARBITRATION SHALL PROCEED SOLELY ON AN INDIVIDUAL BASIS WITHOUT THE RIGHT FOR ANY DISPUTES TO BE ARBITRATED ON A CLASS ACTION BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF OTHERS.

Disputes may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.

In the event that this CLASS ACTION WAIVER is deemed unenforceable, then any putative class action may only proceed in a court of competent jurisdiction without a jury and not in arbitration.

c. Waiver of Rights.

By agreeing to arbitration, the parties understand and agree that they are waiving their rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle their disputes. The rules in arbitration are different. There is no judge, and review of an arbitrator’s decision is very limited.

13 Personal data

You consent to the terms of our privacy policy, which may be found at the following link http://www.rowenta.ca/PrivacyPage, by your use of this Site.

14 No Confidential Relationship

In no event will a confidential relationship be established should you or any other user of this Website should make any oral, written, or electronic response to Rowenta Canada or SIS (e.g. feedback, questions, comments, suggestions, ideas, etc.). Such responses and any information submitted shall be considered non-confidential, nonproprietary and you hereby assign any rights in the same to Rowenta Canada. Rowenta Canada shall be free to reproduce, publish or otherwise use such information including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including, without limitation, developing, manufacturing and/or marketing of any goods or services. By transmitting or otherwise submitting any such information to this Website and only to the extent that you retain any rights therein by law, you hereby grant to Rowenta Canada, the unlimited, perpetual, worldwide right to use, distribute, publish, modify and create derivative works from such responses and any ideas contained therein for any purpose and in any media without compensation relinquishing and waiving all “moral rights” therein.

When you submit any personal information to Rowenta Canada, you are responsible for its content, including the truthfulness and accuracy thereof.

15 Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.

16 Assistance and Contact Information

If you do not understand any of the foregoing Terms and Conditions of Sale or if you have any questions or comments, we invite you to call our customer service department at 1.800.418.3325.

Questions about these terms and conditions may also be directed to Customer Service or a written communication to:

Rowenta Consumer Service/Attn. Webmaster , 2-36 Newmill Gate, Toronto, ON M1V 0E2

This Website and the contents thereof including, without limitation, all text, graphics, logos and images are “©Copyright 2016 Rowenta Canada. All Rights Reserved.”